"> Frequently Asked Questions – Crownscales
  • Address: No 331,Pollachi Main Road,Sai Nagar, SIDCO Post, Coimbatore, Tamil Nadu 641021
  • ISO 9001:2008 Certified Company

FAQ

Crown Scale normal business hours are Mon-Sat, 8:30am-5:30 pm. Emergency service and weekend service is available, call for details.

Sales: +91 9360017296, crownscales83@gmail.com
Service: +91 6381577145

What’s Capacity? What’s Accuracy? Why do I need to know this?

If you’re looking to buy a scale or balance or looking to get a quote — you should know what maximum capacity and what accuracy you need. Max capacity refers to the most weight that can be put on the scale and weighed. The accuracy is the increments that the scale moves up/down in. You will normally see this listed on our website as:

5kg x 500 mg
10 kg x 1g
20 kg x2 g
50 kg x 5 g
100kg x 10 g
200kg x 20 g
500kg x 50 g
1000kg x 100 g

For example, if you would like to buy a standard 4’x4′ 1000 kg capacity floor scale, the max capacity is going to be 1000 Kgs and the accuracy is normally 100g increments.

When calling or emailing a request or order into us, please have an idea of what capacity and accuracy you need and what approximate amount you are looking to spend before contacting us and requesting a quote.

Costumer care and Suggestions

When costumers reach us with inquiries, we welcome them with great pleasure and ask their application of weighing scale and the mode of usage. With our experience for more than 30 years in this field, we have professional advice, explain and suggest the very best solution for our customer and educate them how to handle and maintain their weighing scales and inform the procedure to follow the periodic check-ups, renewal, and recalibration etc.

Are there minimum order quantities on scales?

No, Crown Scales does not require a minimum quantity for scale orders. Parts orders sometimes do have minimums.

Constant changes. Scale prices, or better yet steel prices, are constantly changing in today’s world, therefore if we did post prices on our site, we would always be changing them.. and our customers wouldn’t like that. We’ve had many satisfied customers call us and place an order even with no prices on the website because they know they are getting a quality product at a reasonable price. Some of our calibration weight prices are listed on the web and these are subject to change due to manufacturer price changes.

NO! not needed for our new scales comes to you, factory calibrated and also tested and certified by the legal metrology dept. If you feel that you need to have it calibrated or wish to have it calibrated at your facility, you will need to call your local scale dealer to calibrate the item. Normally, this will cost you an hourly rate plus mileage. In some cases, you can take the scale to your local scale dealer. The final authority for calibration is the legal metrology dept. However, it is not a good idea for you to try to calibrate the scale yourself. The reason is simple. Scale technicians have experience calibrating scale systems and have certified test weights.

Does this mean your scale will be 100% accurate when you receive it? No. Many factors contribute to a scale being accurate. A scale can be weighing perfectly at our location and not weigh perfect at your location. This can be due to a number of factors such as gravity and abuse during shipping/transit time. This is the case no matter where you purchase an item. It is always a good idea to have your local scale company calibrate and install your scale.

SALES TAX 
Sales tax will be added to the order total for our Customers. Stamping charges will be included for our brand scales and transportation extra as actuals

Shipping Scales in to be repaired

To send in an item for evaluation and a repair quote please fill out a form with the information below and send it in with the instrument. (You are responsible for freight to & from)

1) Your name
2) Your organization’s name
3) Shipping and billing addresses
4) Phone number
5) The make, model, and serial number of the instrument to be repaired
6) A brief problem description

Please pack the balance/scale as safely as possible for shipping, preferably in the original box. Crown scales is not responsible for items damaged during shipping or items that come in with no contact information.

Returns Policy

All return claims must be made within ten (10) days of shipment date. After that date, only the manufacturer’s warranty is effective. Please call (919) 776-7737 to obtain a Return Authorization Number before sending any merchandise back to us.
All returned items must be received in NEW condition with all manuals, parts, accessories, and paperwork intact and in ORIGINAL packaging … Restocking fees are applicable on any return or refund — Despite charging the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, credit card transaction fees, and other costs.

Customer assumes all shipping fees – Shipping charges are not refundable.
Defective items will be replaced without charge.
We suggest shipping your package with additional insurance coverage. This protects your package from damage or loss.

Warranty

ALL PRODUCTS SOLD BY CENTRAL CROWN SCALES ARE WARRANTEED BY THE MANUFACTURER. WARRANTIES VARY FROM MANUFACTURER AND MODEL, BUT MOST OF OUR PRODUCT SPECIFICATIONS PAGES SPECIFY THE DURATION OF THE WARRANTY BY THE MANUFACTURER. WARRANTY FOR THE PERIOD SPECIFIED BY MANUFACTURER IS FOR COMPONENTS THAT PROVE TO BE DEFECTIVE UNDER NORMAL USE. DAMAGED RESULTING BY ACCIDENT OR MISUSE, OR AS A RESULT OF SERVICE OR MODIFICATION BY ANYONE OTHER THAN THE MANUFACTURER IS NOT COVERED UNDER WARRANTY. YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COST ASSOCIATED WITH RETURNING THE SCALE / BALANCE TO THE MANUFACTURER. PLEASE CONTACT US BEFORE SENDING ANY ITEM BACK.

Certification & Standards:

We an ISO 9001:2008 certified company

License holders for manufacture, Dealer and Repairer from The Controller of Legal Metrology, Chennai

All our weighing scale models are approved by The Directorate of Legal Metrology and Consumer Affairs Ministry, New Delhi.

Life Member in Tamilnadu Weights and Measurers Manufacturer Dealer Repairer Association, Madurai.

Our Test Weights are Calibrated and Certified by The Inspector, Legal Metrology, Coimbatore.

Crown Scale an INDIAN company, has been selling, servicing, and dealing scales and weighing systems since 1983. In that time, the organization has developed consistent and reliable means of insuring that the customer’s scales and weighing needs are being consistently met and documented. Our testing weights are certified by the Inspectors from legal metrology dept. and those certificates are available and regularly renewed by Crown scales. All our scales are tested and calibrated in the factory at various apparatus and are retested and certified by the legal metrology inspectors.

Pricing, specification, and availability of our products are subject to change without notice. We are not responsible for typographical errors or manufacturers claims. If there is a specific feature or characteristic that you must have — please mention it at the time of the quote or worst case at the time of the order placement. We can check & see if the feature is included and save all of us a lot of time and effort. We are not responsible for the extra costs and trouble that is caused by customer’s who order the wrong item or assume that certain equipment will do certain things. Please, ask before you buy!
Privacy Policy Statement: We respect the privacy of our customers. We do not sell or distribute your information without your permission. By using our website, you agree to the terms of the privacy policy in effect at that time.
NOTE: It is the purchaser’s responsibility to determine suitability and fitness of products for purchaser’s particular purpose, application, or intended use. If you have any questions or concerns about a product’s application for your intended use, please contact us prior to your purchase. Our friendly, knowledgeable customer service/applications support personnel is available to help you from 8:30 am to 5:30 pm Monday through Saturday +916381577145.